Privacy policy

 

Privacy Policy

At CustomGear, we value the privacy of our customers and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, and safeguard the information provided to us by our customers when they visit customgear.store, use our services, or make a purchase. By using our services, you agree to the terms of this policy.

Information We Collect When you place an order, request a quote for promotional products, or contact us, we may collect the following personal information:

  • Name

  • Postal address

  • Email address

  • Phone number

  • Payment information

Additionally, if you contact us directly, you may choose to provide us with additional personal information related to your order.

Cookies and Tracking Technologies We use cookies, pixels, and similar tracking technologies to enhance your experience on our website, analyze site traffic, and assist in our marketing efforts. This includes using tracking tools to measure the effectiveness of our advertising campaigns and understand user interactions with our site. You can manage your cookie preferences through your browser settings.

 

Use of Personal Information We collect and use your personal information for the following purposes:

  • Fulfilling orders: We require your information to process and deliver your orders accurately and efficiently.

  • Customer service: We may use your information to respond to your inquiries, address any concerns or issues, and provide support.

     

  • Marketing communication: With your express consent, we may send you marketing messages and updates about our products, promotions, or special offers.

     

Legal Basis for Data Processing Our use of personal information is based on the following legal grounds:

 

  • Contractual necessity: We need your information to fulfill our contractual obligations and provide the services you requested.

     

  • Consent: We will obtain your express consent before sending any marketing messages or promotional materials. You have the right to withdraw your consent at any time.

  • Legitimate interests: We may process your information for our legitimate interests, such as improving our services or complying with legal obligations.

Information Sharing We understand the importance of protecting your personal information. We may share your information with third parties only in the following circumstances:

  • Service providers: We may engage trusted third-party service providers to assist us in delivering our services, such as shipping and freight companies. These providers are obligated to use your information solely for the purpose of providing the requested services.

  • Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, but only to the extent permitted by law.

     

  • Legal compliance: We may disclose your information if required to comply with applicable laws, regulations, or legal processes.

     

  • SMS Opt-In Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

     

Data Retention We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. After this period, your information will be securely deleted or anonymized.

Your Privacy Rights (Including California CCPA) Under applicable data protection laws, including the California Consumer Privacy Act (CCPA), you have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction and deletion: You can request to correct or delete any inaccurate or incomplete personal information we have about you.

  • Objection: You may object to the processing of your personal information, including for marketing purposes, and we will comply unless we have compelling legitimate grounds to continue.

     

  • Withdrawal of consent: If you have given your consent for any specific processing, you have the right to withdraw it at any time.

     

Contact Us If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at: sales@customgear.promo

 

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.