Frequently Asked Questions

Custom and Personalized Orders

If you have a custom order, we will provide you with a purchase link or PDF Invoice trough email.

How do I send my design for printing?

Email us: sales@customgear.promo

What file types do you accept?

We recommend high-resolution files (300 DPI) or vector formats (Illustrator, EPS, SVG, or PDF). JPG and PNG are also fine as long as they are clear.

What if I don't have a design ready?

No problem! We can help create or adjust your artwork. Just send us what you have, and we'll prepare a proof for you before printing.

Will I see a proof before printing?

Yes, we always send a digital proof for your approval to make sure everything looks correct before production.

Is your production overseas or domestic?

We offer both options. You can choose what suits your needs best - domestic production for faster turnaround, or overseas production for larger runs and cost savings. Our network is global, so we can provide the best fit for your project.